Can I return my item?

For all purchases made at Cortina Watch Online, we will provide a return and exchange within 7 days of receipt of delivery, provided merchandise has not been worn, altered, damaged or special-ordered. All claims, returns, battery replacement, or warranty service must be accompanied by your invoice, original watch box and warranty materials. Shipping costs will not be refunded. Please refer to our Return and Exchange Policy under Terms & Conditions Clause 10.

How does customer know if the payment went through?

An automated “Order Completed” or “Order Unsuccessful” message will be shown on screen after the order is submitted. An order will be shown as completed only when the payment went through at the point of order submission. All payments will be verified by third party payment processors and banks. Orders will be placed on hold if your payment is eventually declined and customer will be notified with an email for the unsuccessful transaction. Customer may try to submit the order again, try an alternate payment mode or contact his/her issuing bank if problem persists.

Can I purchase an extended warranty?

We do not provide/sell extended warranty. All new watches purchased at CortinaWatch.online come with the standard international manufacturer's warranty.

In view of COVID-19, there are changes to our delivery policies (updated on FAQs). Take care & stay healthy!

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As a certified distributor of luxury watches in Singapore and the region, Cortina Watch only provides genuine and authentic timekeepers from our official brand partners, with qualities and characteristics that are true and faithful to the manufacturer’s design and intent.

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